Delivery and returns

You can pay for items in the online shop by credit or debit card.

Items are delivered via OMNIVA parcel lockers and shipped within 1–3 business days, except pre-orders, which ship within 1 week of order confirmation.

Returns are handled in accordance with Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 “On the approval of rules for the return and exchange of goods”.

To return an item, the Buyer may do so within 14 days of delivery by informing the Seller by email and attaching photos of the item and/or parcel describing the issue.

The cost of returning undamaged or exchanged items is covered by the Buyer.

A returned item must be in its original, tidy packaging, undamaged, unused, complete as received, and with its retail appearance intact (labels undamaged, etc.).

A printed proof of purchase (order or payment copy) must accompany the return.

For an undamaged item, only the amount paid for the item is refunded, within 2–5 business days. Shipping costs are not refunded.

If the wrong item was delivered, the Seller will replace it with the correct one and cover return costs. If the correct item is unavailable, the full amount (item and shipping) is refunded.

If a defective item is returned, the Seller will replace it with the same item or refund the Buyer.

The Seller may refuse a return if the Buyer does not follow the return procedure.

If an item was bought at a discount, the refunded amount is what the Buyer paid (as stated on the return document).

These rules are governed by the law of the Republic of Lithuania. Disputes are resolved by negotiation, or otherwise as provided by law.